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Typhoon Notice

Sailing Arrangements and Information Dissemination during Typhoon Season

Sun Ferry has always been committed to providing safe ferry services. When typhoon is coming, the sea condition is different from that of the land, therefore, apart from taking into account the tropical cyclone warning signal, Sun Ferry also looks at severe gale, freak waves and storm tides that affect the vessel stability and operation of vessels, together with the sea conditions en route and the safe concern for navigation in open water. With the safety of the passengers and the fleet in mind, the coxswains shall make professional judgments and access the prevailing environmental conditions to decide on whether the ferry services should be suspended or resumed.

At the same time, when special arrangements such as suspension and resumption of sailings are required, Sun Ferry will also notify passengers through various channels, including:

1) Up-to-date information of sailing schedule will be recorded in Sun Ferry Customer Service Hotline 2131 8181. After the call is connected, passengers can listen to the latest sailing arrangement directly

2) Sun Ferry Corporate Website, the latest sailing arrangement will be displayed on the main page

3) Sun Ferry Mobile App, the latest sailing arrangement will be displayed on the main page. As long as the passenger turns on the push notification in the settings, the relevant information will be received and shown on mobile phone

4) Real-time news reported by electronic media (including TV and radio) and online media

Besides, the Emergency Hotline of the Department Emergency Co-ordination Centre, Home Affairs Department 2835 1473 will be activated upon Typhoon Signal No.8 or above is issued and passenger may contact them if required.

For enquiries, please call our Customer Service Division at 2131 8181 or contact frontline staff at piers.

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