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Customer Service

Sun Ferry communicates with its passengers through multiple channels, offering exceptional and attentive customer service.

  • 24-hour Customer Service Hotline: Sun Ferry offers 24-hour customer support through its Interactive Voice Response System, with Customer Service Officers answering enquiries and providing timely assistance during office hours*. Passengers can also check the sailing schedule or share their feedback through the automated system during non-office hours.
  • Customer Service Hotfax: (852) 2131 8877
  • Sun Ferry Mobile App: Passengers can make use of the real-time messaging function to contact our Customer Service Officers during office hours*.
  • Feedback Form – Passengers can fill out the feedback form downloaded via the QR code displayed on the notice board at each pier.

*Office hours are 9:00am – 12:55pm and 2:15pm – 5:00pm from Mondays to Fridays and 9:00am – 12:00nn on Saturdays (except Sundays and public holidays).

Customer Service Hotline

Hong Kong: (852) 2131 8181

Customer Service Hotfax

Hong Kong: (852) 2131 8877

Service Suggestions Email

See Also